Techie911 — IT Break Fix
YOUR TECH FIRST RESPONDERS

TECH DOWN?
WE’RE
ON IT.

Crashes. Glitches. Digital emergencies. We bring technology back to life for individuals and small businesses—with expert care and a human touch.

Find your service
+ At your home+ At your office+ On your side
TECHIE911 / TECH TRIAGE

What needs attention?

Pick a symptom. Find a starting point.

YOUR SUGGESTED STARTING POINT

Code Blue Support

A system that won’t boot or an office outage calls for urgent troubleshooting.

Service guide · No device scan is performed
Technology, back to life.Real people. Practical fixes.
TECH SUPPORT WITH A HUMAN PULSE.LESS DOWNTIME. MORE LIVING. ↓
COMPUTER REPAIRNETWORK THERAPYVIRUS REMOVALSMALL BUSINESS IT
YOUR TECHNOLOGY. OUR SPECIALTY.

Big headaches.
Practical fixes.

From the laptop on your kitchen table to the systems your business depends on. We’ll meet you where you are.

Computer care

Troubleshooting for slow computers, startup problems, crashes, and everyday hardware or software headaches.

DESKTOPS / LAPTOPS / EVERYDAY TECH

A healthier connection

Help with Wi-Fi dropouts, router setup, printer connections, and devices that won’t talk to each other.

WI-FI / HOME NETWORKS / PRINTERS

Clean up & get set up

Help with unwanted software, new computer setup, updates, and moving your files to a new device.

CLEANUPS / SETUP / FILE TRANSFERS
A LITTLE PREVENTION GOES A LONG WAY

The checkup your tech deserves.

Security, performance, updates, and backups. Start with a system checkup at your home or office and leave with a clearer picture.

$39.99
REPAIRS & PARTS QUOTED SEPARATELY
YOUR COMPLETE TECH CARE MENU

There’s a treatment
for that.

Find your fix. Explore all 18 services, or narrow things down by the kind of care you need.

18 services across 7 care categories

Emergency response01

Code Blue Support

Immediate response for systems that are completely down: computers that won’t boot, network outages, and server crashes.

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Good fit when

Your computer will not start, a server has crashed, or an outage has stopped work.

What this service covers

  • Identify what is down and how many devices or people are affected.
  • Troubleshoot startup failures, system crashes, or lost network access.
  • Discuss a recovery approach and the next repair steps.

What to expect

Start by telling us what happened, any error message, and what changed recently. We will confirm response availability and the scope of work before proceeding.

Emergency response02

ER Visit

Same-day, on-site urgent troubleshooting for critical issues. Contact us to confirm availability.

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Good fit when

An urgent technical problem needs hands-on help at your home or office.

What this service covers

  • On-site investigation of the affected equipment and connections.
  • Troubleshooting focused on the issue interrupting your day.
  • An explanation of the repair options and any parts or follow-up needed.

What to expect

Same-day visits depend on scheduling and location. Describe the urgency when requesting help so we can confirm availability and costs.

Preventative care03

Annual Physical

A full system audit covering hardware, software, security, and performance.

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Good fit when

You want a fuller picture of your system’s condition before problems become disruptive.

What this service covers

  • Review hardware condition, capacity, and performance symptoms.
  • Assess software, updates, and security settings.
  • Identify maintenance needs and prioritize recommended improvements.

What to expect

This is a system audit. We explain the findings and separate essential fixes from optional improvements; repairs or upgrades are agreed separately.

Preventative care04

Vital Signs Monitoring

Ongoing monitoring of CPU usage, temperatures, storage, and network health.

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Good fit when

You want ongoing visibility into resource usage and potential warning signs.

What this service covers

  • Monitor CPU usage and device temperatures where supported.
  • Track storage capacity and relevant system health indicators.
  • Watch network health for patterns that deserve investigation.

What to expect

We first agree on the devices, monitoring tools, and reporting or alert arrangements. Monitoring can flag issues; response coverage is defined in the service plan.

Preventative care05

Immunization Package

Antivirus and firewall setup, plus proactive threat protection.

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Good fit when

You are setting up a device or want to strengthen its protection against common threats.

What this service covers

  • Set up or review antivirus protection.
  • Configure appropriate firewall settings.
  • Discuss practical threat-prevention settings and safer everyday habits.

What to expect

Protection is tailored to your devices and how you use them. Software licensing and any ongoing subscription costs are discussed before installation.

Treatment & maintenance06

Prescription Tune-Up

Custom performance optimization based on how you use your system.

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Good fit when

Your computer feels sluggish, starts slowly, or struggles with your everyday tasks.

What this service covers

  • Review startup programs and background activity.
  • Investigate resource usage and available storage.
  • Adjust performance settings around the way you actually use the device.

What to expect

We look for the cause before making changes. If aging hardware or another fault is the main limitation, we explain your options rather than promising a software-only fix.

Treatment & maintenance07

Virus Removal Therapy

Malware and spyware removal to treat digital infections and restore system health.

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Good fit when

You see suspicious pop-ups, browser redirects, unwanted programs, or other signs of malware.

What this service covers

  • Investigate the symptoms and scan for malicious or unwanted software.
  • Remove identified threats where possible.
  • Review protective settings and explain follow-up actions.

What to expect

Avoid calling numbers in pop-ups or sharing passwords. Some infections require a more extensive recovery or reinstall; we discuss that with you before proceeding.

Treatment & maintenance08

Patch Management

Software and security updates: the right dose of maintenance for your devices.

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Good fit when

Updates are being missed, failing repeatedly, or becoming difficult to manage across devices.

What this service covers

  • Review applicable operating-system and application updates.
  • Plan installation timing and necessary restarts.
  • Check update results and identify outstanding failures.

What to expect

We agree on the software and devices covered. For a business, scheduling helps reduce disruption and allows compatibility concerns to be considered before changes.

Specialist services09

Data Recovery Surgery

Help recovering lost files from damaged drives or corrupted systems. Recovery depends on the condition of the device and data.

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Good fit when

Important files are missing, a drive is damaged, or a corrupted system prevents access to your data.

What this service covers

  • Assess the device condition and how the data was lost.
  • Discuss suitable recovery options and the risks involved.
  • Attempt recovery within the agreed scope and review recovered files.

What to expect

Stop writing new files to the affected drive. Recovery is not guaranteed; physical damage may need specialist laboratory work, which we would discuss before proceeding.

Specialist services10

Network Therapy

Diagnosis and repair for slow or unstable Wi-Fi and network connections.

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Good fit when

Wi-Fi drops out, connections feel slow, or devices cannot reliably reach each other.

What this service covers

  • Check whether the issue affects one device or the wider network.
  • Review router, Wi-Fi, and connection settings.
  • Troubleshoot reliability, coverage, and local device connectivity.

What to expect

Tell us where the problem occurs and when it is most noticeable. If the cause points to your internet provider or equipment limitations, we explain the next steps.

Specialist services11

Hardware Replacement Procedure

Installation of replacement or upgraded components, including RAM and SSDs.

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Good fit when

A component has failed or your device needs an upgrade such as more memory or an SSD.

What this service covers

  • Check component compatibility and the upgrade or repair goal.
  • Install agreed replacement parts.
  • Check that the new hardware is recognized and operating as expected.

What to expect

Parts and installation are quoted before work begins. Data migration, backups, and software changes are discussed if the replacement affects your storage or system setup.

Business & managed services12

Primary Care Plan

A monthly IT support subscription for businesses.

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Good fit when

Your business wants a monthly IT support arrangement instead of arranging each issue separately.

What this service covers

  • Define which users, devices, and support needs the subscription covers.
  • Establish how to request assistance.
  • Plan ongoing support around your business’s routine needs.

What to expect

The monthly price, included work, exclusions, and response terms are agreed in your plan. Additional projects or parts are discussed separately.

Business & managed services13

On-Call Tech Physician

Priority support with guaranteed response times defined in your support agreement.

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Good fit when

Your business needs priority access to support and clearly defined response commitments.

What this service covers

  • Agree on priority support channels and coverage hours.
  • Define response-time commitments for the covered issues.
  • Set an escalation process for urgent requests.

What to expect

Guaranteed response times are specified in your support agreement. A response commitment is not a promise that every issue will be fully resolved in the same timeframe.

Business & managed services14

Clinic for Small Business

An ongoing office support package: a health plan for your company’s technology.

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Good fit when

Your office needs an ongoing support package that reflects how the team works.

What this service covers

  • Review the office’s devices, users, and recurring support needs.
  • Coordinate support for the agreed workplace technology.
  • Identify maintenance and improvement priorities as needs change.

What to expect

We build the package around your office. Coverage, pricing, scheduled work, and any project work are defined before the service starts.

Reports & education15

Health Report Card

An easy-to-read summary after every visit, with findings and recommendations.

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Good fit when

You want a clear explanation of what was found and what happens next after a visit.

What this service covers

  • Summarize the reported issue and findings.
  • Explain the work completed in plain language.
  • List remaining concerns and recommended next steps.

What to expect

The report is an easy-to-read summary after the visit. It helps you distinguish completed work from future recommendations and keep track of your technology’s care.

Reports & education16

Tech Wellness Consultation

Practical guidance to help you follow best practices and avoid future issues.

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Good fit when

You want help making better technology decisions or avoiding repeat problems.

What this service covers

  • Discuss your current setup and everyday frustrations.
  • Explain practical security, backup, and maintenance habits.
  • Prioritize next steps that fit how you use your technology.

What to expect

Bring your questions and goals. We focus on understandable guidance; equipment purchases, installations, or repairs are separate work if you choose to proceed.

Disaster & recovery17

Trauma Response

Recovery assistance after a hack or major system failure.

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Good fit when

A hack or major failure has disrupted your systems and you need help planning recovery.

What this service covers

  • Assess affected systems and the immediate recovery priorities.
  • Discuss containment and restoration options.
  • Work through agreed recovery steps and follow-up improvements.

What to expect

Describe what happened and avoid unnecessary changes to affected devices. Scope depends on the incident; any specialist investigation or additional recovery work is discussed first.

Disaster & recovery18

Life Support Setup

Backup systems, redundancy, and failover solutions to support business continuity.

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Good fit when

You want backups and continuity options in place before an outage or data loss.

What this service covers

  • Review what needs protecting and how quickly you need it available again.
  • Plan and set up agreed backup, redundancy, or failover solutions.
  • Discuss recovery procedures and ways to check that the setup works.

What to expect

We agree on the systems covered, storage options, and ongoing responsibilities. Hardware, software subscriptions, and ongoing maintenance are scoped separately where applicable.

Service scope, availability, plan terms, and pricing are confirmed before work begins. Recovery depends on the condition of the device and data; support response guarantees are defined in your agreement.

LESS STRESS. THREE STEPS.

From “now what?”
to back at it.

Technical problems are complicated enough. Getting help shouldn’t be.

Tell us the symptoms.

What’s happening? What’s affected? Tell us what you’re seeing—no technical diagnosis required.

Make a care plan.

Understand your options, the next steps, and the costs before you decide to move forward.

Get back to your day.

We tackle the agreed work, explain what was done, and provide your system’s Health Report Card.

A FEW THINGS TO KNOW

Before we get started.

Do you come to my home or office?

Yes. The checkup is an in-home or in-office service. ER Visits provide same-day on-site troubleshooting for critical issues, subject to availability. We’ll confirm the location and timing before scheduling.

What does the $39.99 checkup include?

A security scan, performance check, software updates, backup check, and system health report. Repairs and parts are quoted separately before work begins.

Can you support our business every month?

Explore the Primary Care Plan, On-Call Tech Physician, and Clinic for Small Business. We’ll discuss the coverage, pricing, and response terms that fit your office.

Do I need to know what’s wrong first?

No. Describe the symptoms and what changed recently. Don’t include passwords or sensitive files in your service request.

YOU’VE GOT ENOUGH ON YOUR PLATE.

Leave the tech
headache to us.

A real problem deserves a real person. Tell us what’s going wrong, and let’s find your next step.

No tech jargon required.
LET’S GET STARTED

Tell us what’s going on.

Tell us what you need. Your request will be forwarded to Techie911’s email inbox.

Your name, contact details, and request are processed by FormSubmit and emailed to Techie911. Please don’t include passwords or sensitive files.

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